Perú Store - FAQ's

Frequently Asked Questions:

Please select a topic:

Claims and refunds policy

Cultural Articles Policy

Document transaction and quotation service

Packing and delivery service while visiting Perú

Shipping and handling

Volumen disccounts

Claims and refunds policy

What should I do if my order, partially or in all, arrives with some damage?
In such unlikely eventuality about shipments arriving by DHL or other main couriers, don´t accept the deteriorated items and let us know by e-mail or contact by site, in order to resend other replacing items as soon as possible. Delicate material is usually covered by an insurance support.

How does your claim and refunds policy work?
Claims and subsequent refunds or replacing, will only be accepted due to mistakes of shipping or delivery imputable to us, or our virtual showroom, or to delivery agent. Mistakes at the site catalog are related to bad tagging, or mismatching between ordered and delivered items. Does not exist nor will exist another reasons for claiming or refund, excepting an eventual depletion of stock or delivery impossibility per reasons of force majeure.

Cultural Articles Policy

Are artwork and cultural reproductions legally documented ?
Yes. When convenient due to the piece characteristics, articles will be accompanied by a Peruvian legal public document which states its quality , with a legal seal stamped in back.

Are handicrafted pieces and artworks originals ?
Absolutely not. According to Peruvian Laws cultural and historical treasures of Colonial,Inka and PreInka origin,or others so declared as a part of Peruvian cultural heritage, cannot be exported nor commercialized for export purposes. When could be the case,handicrafts in offer are carefully made modern replicas according to actual original pieces.

Document transaction and quotation service

Do you also offer document transactions and quotation service of other products of any kind in Perú ?
Yes ! Perustore.com holds and gives a special search and transactions service which could make easily available to you personal or familiar documents,people finding,Peruvian books and texts of any kind,as well as searching and quotation of different Peruvian products in addition of those displayed in our website. Just get in touch with us !

Packing and delivery service while visiting Perú

I’m going to visit Perú in a tour,could you take care of my purchases ?
Yes,get in touch with us to 4468501 phone in Lima. We’ll be pleased of carefully store,pack and send your choices to your safe address at home. Arranges are done with selling stores a/o factories or craftshops when deemed convenient. Fair rates.

Shipping and handling

How long it takes to arrive?
According to the kind of product it takes to arrive within a range from two to fifteen days. Some elaborated handmade tapestries could take even longer. Standard delivery time by DHL and other main couriers is 3 days for the U.S. and other American countries, and 4 days for delivery packages to Europe, Asia and other world countries. Please ask if any doubt about delivery terms and alternative ways of shipment of your order.

Which is the SMALLEST WEIGHT that my order should have to significatively reduce the shipping cost?
For DHL and other courier shippings we strongly recommend to reach at least 10 Kg. with your order of products, not required for printed matter and CDs, so that your cost per Kg. could be highly reduced. Weight are consigned for each product in the site by doing click in its picture. Nevertheless, Perustore.com could complete the lacking weight if your order weights at least 6.5 Kg.

Are actual articles exactly the same as shown in the virtual showroom?
Normally weights, shapes, color and size of every item are an exact replica of those displayed on site pictures. However, in some cases of handicrafts and handwoven pieces, some small diferences could appear, although without any kind of substantial variation. At the same time, it´d be convenient to periodically recheck color adjustment at your machine monitor, in order to avoid any chromatical distortion.

Which is the way of shipping of my order?
Your order will be carefully processed and packaged. Usually, shipments are covered by DHL and other door-to-door courier services. Please ask about cargo and other ways of shipment.

Volumen disccounts

Are there any disccounts for a certain amount of my purchase ?
Some disccounts are valid for a minimal quantity of 12 pieces of each item,depending on its features and manufacturing terms. Disccounts usually range between 10 to 15 %,and further more in determined items. Please get in touch with us through e-mail or site own contacting form,and we’ll be pleased to respond you as soon as possible.